Refund policy

Return and Refund Policy

Seasons Stars accepts requests for eligible returns within 7 calendar days after delivery. The seven-day period begins on the delivery date shown by the carrier. We do not accept returns for change of mind or other non-quality reasons, except where required by applicable law.

Problems with an order

If an item is damaged, defective, incorrect, or missing from a delivered package, please contact us within 3 days after delivery. If a package has not arrived, contact us within 3 days after the estimated delivery date. Email SeasonsStars@gmail.com with your order number, a description of the problem, and clear photos of the product and packaging where relevant. We aim to respond within 24 hours. These reporting instructions do not limit any rights that cannot be excluded by law.

How to request a return or exchange

Open your order page in your customer account and select Request return. You can request an exchange, subject to product availability. We review requests against this policy. If the item needs to be sent back, we will provide the order-specific return address, return authorization instructions and shipping label by email. You do not need separate customer-service approval of a return address, but please use only the address and instructions supplied for your order. Do not send items to a warehouse address shown elsewhere on the site. Keep the product, accessories and packaging in a condition suitable for resale where reasonably possible; this does not prevent claims for damaged or defective goods.

Return costs and refunds

Seasons Stars pays return shipping for damaged or defective products and items sent in error. For any other return that we are required to accept, the buyer pays return shipping unless applicable law requires otherwise. We do not charge a restocking fee. For an accepted return, we refund the item price and the original outbound shipping charge. After we receive and inspect the returned item, we initiate the refund within 1 business day to the original payment method. The payment provider may take additional time to post the funds. For missing or lost items, we will investigate and arrange a replacement or refund as appropriate without requiring you to return an item you did not receive.

Cancellation

You may request cancellation from your order page before the item ships. Once it has shipped, wait until delivery and then submit an eligible return request. Contact us at SeasonsStars@gmail.com for help.